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Service and support

The support system behind the drone

From choosing coverage and training your crew to maintaining equipment and resolving technical issues, Lucid Bots supports the operation before, during, and after every flight.
Need help with your Sherpa drone now?
Submit details and any supporting photos so the team can begin reviewing the problem.
Submit a technical issue
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Protection and service plans

Explore support plans

Optional programs can add proactive maintenance, expanded support, additional warranty protection, and access to continuity options.
Included with every new Sherpa drone purchase
Standard coverage
Every new Sherpa drone includes the current standard limited warranty and access to Lucid Bots' standard Customer Success resources.
Standard limited warranty for qualifying covered conditions
Standard Customer Success support path
Access to the knowledge base
Technical issue submission and service coordination
For eligible Sherpa drones early in ownership
Lucid Bots Suite
Lucid Suite is a monthly protection plan for eligible Sherpa drones enrolled during the initial ownership window.
Semiannual field maintenance packages shipped automatically
Extended Warranty providing up to 24 months of total coverage
Access to request a loaner during a qualifying service event
Extended Customer Success hours
10% discount on eligible parts and accessories
One-time Lucid-branded PPE and Lucid Clear+ package
Note: Lucid Suite is available only during the published enrollment window for an eligible Sherpa drone.
For eligible Sherpa drones AFTER the Lucid BOTS Suite window
Complete Protection
Complete Protection brings many of the operational benefits of Lucid Suite to eligible owners outside the initial enrollment window.
Semiannual field maintenance packages shipped automatically
Access to request a loaner during a qualifying service event
Extended Customer Success hours
10% discount on eligible parts and accessories
One-time Lucid-branded PPE and Lucid Clear+ package
Learn and launch

Build the capabilities before your schedule gets complicated

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Drone cleaning training

Build the aviation knowledge, operating skills, cleaning process, and job-planning discipline behind a successful Sherpa drone operation.
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Marketing Content Package

Lucid Bots sends a media team to document your work, giving your business the portfolio and credibility to win commercial contracts.
Where you can start

The question is not whether a drone can spray. It is whether it can clean.

The Sherpa drone changes how the cleaning process reaches height. It does not change the fundamentals behind the result: qualify the surface, choose the right chemistry, control the application, allow dwell time, and rinse completely.

Knowledge base

Search product specifications, user manuals, preflight checklists, maintenance schedules, how-to videos, and troubleshooting guidance.
Knowledge base
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Lucid Bots mobile app

Build the aviation knowledge, operating skills, cleaning process, and job-planning discipline behind a successful Sherpa drone operation.
Mobile app
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Parts and accessories

Order replacement components, batteries, nozzles, supported accessories, chemicals, and other equipment for your Sherpa drone operation.
Shop
Behind the phone

Meet our Customer Success team

Josh Dobbs
VP of Customer Success
Cole Sterling Tashijan
Enterprise Customer Success Manager
Sam Reinecke
Customer Success Manager
Paul Cooper
Customer Success Specialist
Jason Graffis
Customer Success Manager
Lawrence Feng
Customer Success Specialist
Bryan Queitzsch
Manager of Customer Training and Development
Evan Smith
Trainer
Proven performance

How customers describe the experience

Real feedback from operators who've used Lucid Bots support, training, tools, and service.
"Impressive technology but the real value of choosing Lucid Bots is their continued support and ability to talk you through various issues and to get you back in the air asap."
Busy Drones
"Lucid is a few days ahead of other UAS companies. Not only in its UAV designs or flying capabilities, but in understanding how to blue collar a tech bro field.They have done an amazing job of supporting our team of hard working new pilots. Through simple diagnostics, to replacement parts, maintenance walk through we have had support every step of the way.They have expertise at every level of the process in this business and they have been a joy to work with."
Trevor Francis
"We started Mid Summer last Year and had problems with our first NON-Lucid Wash Drone I contacted Lucid the end of last summer got on board and they have done nothing but been on point with all the help to all my questions. Answer every phone call and know me by my first name I would recommend Lucid Bots to anyone getting into the spray, Drone cleaning world. Lucid is a top-notch organization and I can’t wait to put my Sherpa back to work starting in the next couple weeks. Go, Lucid you can’t go wrong!!!Thank you to the whole Lucid Bots organization!!"
Chris Slater
"Amazing product and even better customer experience and support!"
Connor Breitbach
"Lucid has been great to work with. Drone technology has proven to be practical, and the team I have had the pleasure of working with have been extremely responsive and helpful. I’m excited for our partnership going forward– with the improvements and advancements Lucid is working on, and I couldn’t ask for a better team for support with the common goal of safer, faster, and cost efficient alternatives to traditional cleaning methods."
Luke Ramsey
"I couldn't speak more highly of the employees at Lucid Bots. I started a business based around the Sherpa drone and Cole, Hayden, and Anthony have made this process incredibly hassle-free. They've been available to answer all my questions, even setting up multiple meetings to discuss different aspects of the drone and the business. This is the only company I would want to bring my business to."
Daniel Main